KAYAK & Captain Tor: Finding True North Through Varde-Certified Experiences

Introduction: Varde is a national brand and a quality assurance tool to develop and ensure that you get a high-quality travel experience. Balestrand Fjord Angling have such quality. Real experiences are created from within. This is something everyone knows!

The Varde Experience: Why Quality is Standard with Captain Tor

Introduction: There is nothing special about producing quality. That is simply what Captain Tor does. The original fjord experience with the boat “Miss Fjords” offers a fine balance of fishing instincts, childhood memories, storytelling, and authentic adventure. That is precisely what we deliver. This is exactly what our guests are looking for. This is exactly what our guests want!

Q: How Varde Experience Quality Works – From Test to Effect

A: The Varde brand features a stronger experience dimension than similar European quality systems. Although elements such as service and communication are assessed, it is the overall experience that is most heavily emphasized during evaluation.

Q: The Varde “Mystery Guest” Process

A: A consultant in Varde Experience Quality acts as a “Mystery guest” who goes through the entire customer journey for the specific product the company defines. The consultant visits the company anonymously and assesses the following 11 criteria:

  • Inquiry and booking:

     Efficiency and clarity of communication.

  • Meeting point/transport (if applicable):

     Logistics and punctuality.

  • Experience room:

     The physical environment and atmosphere.

  • Guest experience – staff:

     Professionalism and hospitality.

  • Guest experience – equipment/clothing:

     Quality and safety standards.

  • Guest experience – animals and environment:

     Respect for nature and animals.

  • Storytelling – stories and thematic elements:

     Authenticity and engagement.

  • Drama:

     The emotional journey and flow of the experience.

  • Food and drink (if applicable):

     Quality and presentation (like your “Fjord Chicken”).

  • Post-visit communication:

     Follow-up and continued engagement.

  • Security:

     Overall safety protocols and peace of mind.

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